Shipping & Return Policy

Please note: We do not accept returns on Mobile-Mee units. Please contact us before purchasing if you have any questions.

Shipping & Returns Policy:

Mobile-Mee Domestic Shipping (United States)

We offer flat-rate shipping for Mobile-Mee units within the United States.

  • Mobile-Mee 5-gallon unit: $425
  • Mobile-Mee 20-gallon unit: $800

Processing & Transit Times

  • Orders typically ship within 2 weeks of the order date.
  • Standard transit time: 5 business days for U.S. deliveries

International Shipping 

We currently ship to Canadian addresses. For Canadian shipping rates please e-mail your complete physical address to customer.service@meefog.com. We will provide a detailed shipping quote as soon as possible. Please note that delivery times to Canadian addresses are longer than U.S. deliveries.

Return Policy

PLEASE NOTE: We do not accept returns on the following products: MOBILE-MEE Units, CLOUDMAKER, final sale items and gift cards.

Please read the following conditions carefully before purchasing. If you have any questions or concerns about the return process, please reach out to us before making a purchase. You can always contact us at customer.service@meefog.com

30-Day Satisfaction Guarantee: If you're not satisfied with your purchase, you can return it for a refund within 30 days of the invoice date. All claims for damages, errors or shortages must be made within 30 days of the receipt of goods. A 15% re-stocking fee is applied on returns. All returns require a RMA# (Return Materials Authorization). Returns without a RMA# will be refused. 

Eligibility for Requirements:

  • Product must be in unused condition and include all original packaging and accessories
  • Return request must be made within 30 days of purchase
  • A Return Merchandise Authorization (RMA) number from Mee Industries Inc. is required before returning any product.

How to Initiate a Return:

  1. Call or email to request an RMA: U.S. customers: 1-800-732-5364 International customers (excluding Canada): (626) 359-4550 Email: cynthia.martinez@meefog.com
  2. We’ll guide you through the return process and if your return is accepted, provide you with a instructions on how and where to send your package. Note: Items sent back to us without first requesting a return will not be accepted.
  3. Ship the Item Back: Customer is responsible for return shipping costs. C.O.D. shipments are not accepted. Shipping insurance is recommended (customer is responsible for return shipping damage).

Refund Process

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you haven’t received your refund within 15 business days after our approval, please call us at 1-626-359-4550 or 1-800-732-5364

Additional Information

Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately (within 5 business days) and if possible, include photos of the damage or incorrect item with your request. we will evaluate the issue and make it right.so we can arrange for a replacement or refund.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, including:

    • Custom products (special orders)
    • Hazardous materials, flammable liquids, or gases
    • Mobile-Mee units
    • CloudMaker units
    • Sale items and gift cards

We pride ourselves on exceptional customer service and a commitment to delivering quality products. Your satisfaction is our priority, and we’re here to help every step of the way. Please contact us if you need assistance.