Shipping & Return Policy

Please note: We do not accept returns on Mobile-Mee units. Please contact us before purchasing if you have any questions.

Shipping & Returns Policy:

Mobile-Mee Domestic Shipping (United States)

We offer flat-rate shipping for Mobile-Mee units within the United States.

  • Mobile-Mee 5-gallon unit: $425
  • Mobile-Mee 20-gallon unit: $800

Processing & Transit Times

  • Orders typically ship within 2 weeks of the order date.
  • Standard transit time: 5 business days for U.S. deliveries

International Shipping 

We currently ship to Canadian addresses. For Canadian shipping rates please e-mail your complete physical address to customer.service@meefog.com. We will provide a detailed shipping quote as soon as possible. Please note that delivery times to Canadian addresses are longer than U.S. deliveries.

Return Policy

PLEASE NOTE: We do not accept returns on the following products: MOBILE-MEE Units, CLOUDMAKER, final sale items and gift cards.

Please read the following conditions carefully before purchasing. If you have any questions or concerns about the return process, please reach out to us before making a purchase. You can always contact us at customer.service@meefog.com

30-Day Satisfaction Guarantee: If you're not satisfied with your purchase, you can return it for a refund within 30 days of the invoice date. All claims for damages, errors or shortages must be made within 30 days of the receipt of goods. A 15% re-stocking fee is applied on returns. All returns require a RMA# (Return Materials Authorization). Returns without a RMA# will be refused. 

Eligibility for Requirements:

  • Product must be in unused condition and include all original packaging and accessories
  • Return request must be made within 30 days of purchase
  • A Return Merchandise Authorization (RMA) number from Mee Industries Inc. is required before returning any product.

How to Initiate a Return:

  1. Call or email to request an RMA: U.S. customers: 1-800-732-5364 International customers (excluding Canada): (626) 359-4550 Email: cynthia.martinez@meefog.com
  2. We’ll guide you through the return process and if your return is accepted, provide you with a instructions on how and where to send your package. Note: Items sent back to us without first requesting a return will not be accepted.
  3. Ship the Item Back: Customer is responsible for return shipping costs. C.O.D. shipments are not accepted. Shipping insurance is recommended (customer is responsible for return shipping damage).

Refund Process

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you haven’t received your refund within 15 business days after our approval, please call us at 1-626-359-4550 or 1-800-732-5364

Additional Information

Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately (within 5 business days) and if possible, include photos of the damage or incorrect item with your request. we will evaluate the issue and make it right.so we can arrange for a replacement or refund.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, including:

    • Custom products (special orders)
    • Hazardous materials, flammable liquids, or gases
    • Mobile-Mee units
    • CloudMaker units
    • Sale items and gift cards

We pride ourselves on exceptional customer service and a commitment to delivering quality products. Your satisfaction is our priority, and we’re here to help every step of the way. Please contact us if you need assistance. 

Video

Operating your Mobile-Mee

A few safety warnings:

  • Always wear personal protective gear suitable for the chemical you'll be spraying.
  • Only use water-soluble chemicals to avoid plugging the atomizing nozzles.
  • The maximum operating pressure is 1,900 pounds per square inch.

Procedure for initial startup:

High-pressure water will stay trapped inside the hose. After each use, turn off the pump and pull the spray gun trigger to release the pressure.

  1. Fill the tank with the preferred solution, and then connect the high-pressure hose to the pump.
  2. Press and hold down the red air bleed button on the filter until all the air has escaped.
  3. Put the discharge end of the hose into the tank.
  4. Prime the pump by squeezing the black priming bulb about six times.
  5. Then we will attach the spray gun.

The system is now ready for use. To operate, turn the pump switch on and pull the spray gun trigger. It's normal for the gauge to reset to zero when ready for use.

Shutdown procedures:

At the end of each day, you'll want to flush any corrosive chemicals from the system with water and empty the tank.

  1. Switch off the pump.
  2. Pull the trigger on the spray gun to release the pressure.
  3. Disconnect the spray gun from the hose  by using the brass quick-connect fitting.
  4. Now we are going to drain the tank. Aim the hose into a bucket or a drain and  switch the pump on until the tank is empty.
  5. Fill the tank with plain water and pump it through the system to  flush out any residual solution.

Please note that the next time the system is used, it may spray water for about 10 seconds before the chemical solution begins to flow. This happens because some plain water  may be trapped in the filter or line.

FAQs

What is the "reach" of the fog?

The system projects a fog stream up to 20–25 feet from the nozzle manifold. This high-velocity projection ensures deep penetration into greenhouse rows or large warehouse spaces, allowing for comprehensive coverage from a single stationary position.

What chemicals can I use with it?

The Mobile-Mee is compatible with water-soluble fungicides, pesticides, nutrients, and disinfectants. Only use water-soluble solutions to prevent plugging the precision atomizing nozzles.

Note: To maintain the precision of the atomizing nozzles, avoid wettable powders or thick suspensions that can cause clogging.

What are the power requirements for the standard models?

The 5-gallon and 20-gallon units are "Plug 'n Play" and can be used with any standard 120V wall outlet.

How much maintenance is required?

The Mobile-Mee is engineered for a long service life with three primary maintenance steps:

  • Daily System Flush: At the end of each shift, flush the system with clean water. This prevents chemical crystallization and protects the high-pressure seals from corrosive buildup.
  • Oil Intervals: To maintain pump integrity, change the oil after the initial 50-hour "break-in" period, and every 500 hours of operation thereafter.
  • Filter Inspection: Periodically check the inlet water filter. A clean filter is essential for maintaining the 2,000 PSI required to produce a consistent 10-micron fog; replace the filter if it shows visible debris or if system pressure drops.

How long does it take to get my unit?

Standard units typically ship within 3 weeks of the order date, with an additional 5 business days for U.S. transit. The battery-powered Mobile-Mee 35e is currently a preorder item with an estimated 4–6 week lead time.

Troubleshooting & maintenance tips:

  • If the motor does not start, push the red thermal overload button on the motor, and then reset the ground fault current interrupter at the end of the electrical cord.
  • If the unit fails to reach operating pressure, first, prime the pump to remove air from inside the pump. If that doesn't resolve the issue, check the inlet filter to see if it's dirty and replace it if necessary.
  • Pump oil should be changed after 50 hours from  the initial use, and every 500 hours thereafter. Filters should be replaced as necessary.

Need help with your MobileMee? Contact Us.